Sharing a negative experience we had at Walnut Hills Campground is important to ensure others are aware of the issues we encountered. As full-time RVers for the past 8 months, we always made timely payments and took great care of our equipment while staying at this campground. Throughout our stay, we couldn't help but notice the frequent breakages and the overall poor management of the campground.
When we informed them of our departure, we took all necessary precautions, especially during the winter months. We disconnected the water hose each night so that it wouldn't freeze up and connected it back up the next morning. On the day of our departure, we made sure everything was clean and well-maintained before checking out.
To our surprise, four days later, we received a rather unpleasant email from the managers. She claimed that we hadn't taken care of the hydrant and that we didn't do the necessary maintenance every night. We were well aware that we had followed the steps each night. However, no inspection was conducted at the time of our departure. The manager insisted that an inspection had taken place and that it was our responsibility to cover the costs. When we called to discuss the situation and seek clarification, the manager was uncooperative and continued to blame us and cut off communication. To our dismay, she abruptly ended the conversation and proceeded to charge our card without our consent.
Later, the manager sent another email, this time with supposed "proof" of the hydrant's damage. However, it raised suspicion as she never inspected the area when we checked out, and there was no established protocol for checkouts, considering we were full-time RV residents. It became clear to us that this manager was simply trying to extort money from us.
It is crucial to be cautious of this campground as it has experienced frequent turnover in management, with new managers every few months. This lack of consistency leads to an undermanaged facility, where proper care and attention are not given. We strongly advise staying away from this place, as they will find ways to exploit guests for financial gain.