TLDR: The property did not provide the address or camp site number until 11pm on the day we were supposed to check in, despite check in being at 4pm. They offered a partial refund but never sent it despite multiple follow up's over the past 2 months.
I recently had a stay with Wander Camp at their Olympic National Park location. I had pre paid the full amount and had filled in the check in form in advance of my stay, as requested by the company. Check in was at 4pm and I did not receive the address or tent number I was assigned until 11pm. Despite calling their phone lines and messaging on their website and WhatsApp number, it took 2 hours for someone to get back to me on where the camp site was located as the address was hidden on the booking site. In the next weeks, Wander Camp reached out and appeared to be very helpful and even offered a 50% refund on the stay, but despite my 10 emails over the last two months, they have not sent me the money. They have emailed me confirming the amount and have consistently said "end of week", but they have not held up their end. They also asked me to post a positive review in exchange for a gift card for a future visit despite my issues that I've communicated to them via email and on the phone.