I want to write this up before a I get tired, worn-out and forget. This place, which I have not been to yet and am staying there tomorrow night, has already won me over! Let me explain:
I booked the room through their website and there were a couple disclaimers about the particular room. Not a big deal. It has a 3/4 bath instead of a full bath. The room is a bit smaller than most rooms. All good. I booked online and credit card and etc etc and all fine. Then I got two confirmation emails. The second confirmation email clearly stated in red that the room had has no a/c. Well, that's not good.
I called them and explained that I did not see the no a/c on the website and the guy moved me to another room at the same price. Great. Here is the kicker: He a) recognized the website is probably wrong and b) actually thanked me for calling! We just don't get those chipper attitudes in our greedy American society much these days.
I hope the stay goes as well as the hospitality I have already received!