Absolutely horrible! My family and I take an annual trip to Austin and have always had wonderful experiences at this campground. This year due to a family emergency half of our party couldn't make it, so we needed to cancel our cabin at the last minute. First, we were told that we would be given a credit for the following year, which would have been wonderful and we would have happily used next year. They then decided that instead of a credit we would be charged the full amount as a "cancellation fee". We were told that there is a strict 2 week cancellation policy, and they were unable to make exceptions because it was a very busy weekend and majority of their cabins were booked, which is an absolute lie. We passed near all the cabins at various times of the day and a MINIMUM of at least half the cabins were empty. I wasn't aware that Sun Outdoors or anyone is able to predict when there is a family emergency. I wish they would share their crystal ball because I would have gladly cancelled within the two weeks had I known what was going to happen.
ABSOLUTELY HORRIBLE CUSTOMER SERVICE! STAY FAR AWAY!