Chose to go on a Monday and Tuesday in October to avoid crowds and noise, since we were looking for a quiet and restful time. We usually avoid public camping grounds bc of nighttime noise, but thought we would give this a shot only because of their verbiage that quiet hours are "strictly enforced" between 11pm-7am.
A very inconsiderate group showed up and started playing loud music and yelling and partying about 10:30pm. The campground only provides one phone number and one email, and there was NO ONE we could find to enforce those quiet hours. After calling several times, the night dispatcher finally found the person who was supposed to be hosting and convinced them to shut down the party about 1:30 pm.
It was so unpleasant, we did not stay for our second night. Trying to get a human person to talk to us about this awful experience has been impossible.
Edit: Got the response below on Feb 15th, 4 months after our abysmal trip to their resort. I called the phone number they left this morning, and got the same answering service we got when we were trying to get help the day we were there. The girl said she would forward my information to management, and they would call me today before 12:30. They did not. I am sure this is the same management that would only communicate with me after it happened through email, and would not respond after they gave me "their final decision." I just want anyone who sees this to know they have no intention of fixing their mistakes or improving their service.