My husband and I lived here for almost a year and it was wonderful. The office lady ( I cannot remember her name for the life of me) was so sweet and customer service oriented.
After we moved out a package was accidently sent there by a family member. Not the RV park's fault whatsoever, I get that. But I did call to inquire to see if it could be sent back with the postmaster and returned to the sender.
The new office manager, Angela, was seemingly willing to help the first time I called. She signed for the package in question so I know it was in fact delivered. My Aunt got the notification as she requested a signature and Amazon reported to her that Angela was the one who signed for it, they documented this by name.
Angela said she would call me when she was able to figure out how to get it back to my Aunt, which I do appreciate. She took down my phone number. After not hearing anything for a week I called to check on this.
She acted as though she had no idea what I was talking about and nothing was on the table with my name on it. She was fumbling over her words when I asked about their procedures for sending items back. Her story kept changing and I got frustrated.
I asked to speak to a manager and she said she was the manager. I told her if she was the manager she needed to figure out her customer service skills because how she was acting was not ok. She was rude, abrasive, and dismissive. The package never got back to my Aunt. It was a gift card. I'll leave it at that.
I wouldn't trust the people that work here again. I hope no one else gets taken advantage of for no good reason.
You can tell when Angela responds to reviews on here too. She is rude and accusatory. Super unprofessional!