This review is not about the hotel. It is about the resort. It is now 100% owned by a faceless REIT called ELS Equity lifestyle. The resort was originally owned and built by a man named Ike. It had real humility and down home roots with so much to enjoy.
That no longer is the case. It is all about the almighty $$$.
It is completely faceless and soulless. All decisions are made from a corporate office in its ELS headquarters in Chicago. They even control the temperature in all the activity rooms from Chicago. There is no personal touch. Unless it comes from the Karen's in the resort. And i don't mean that in a friendly manner I mean it in a controlled over bearing, discriminatory way. If you are anywhere near the age of 55 steer clear. The mentality of the Karen's is certainly from the 1950's era. Management cares nothing about the community only the profits unlike the man Ike who built it. They allow the Karen's to bully people and do nothing to curb it. Absolutely nothing. The worst group of people I have ever experienced is the Voyager Pickle Ball board people. They openly bully anyone and discriminate against people with disabilities. Again mangers do nothing and say they don't care what goes on in the community, it's not for them to deal with. I personally was harmed because of my service dog.
If you have a disability save your sanity and try elsewhere. Nobody here will protect you, especially if someone says you swore. Yep the 1950's.
If you have a service dog do NOT come here , they will treat you miserably.
If you have PTSD do not and I say this from the bottom of my heart do not come here. They do not recognize this in anyone.
If you have an invisible disability do not come here. Again it is not recognized.
If you visited this place a few years ago, it is no longer the same.
As a retired professional who has dealt with some of the worst in humanity I can honestly say that you can have a happier and healthier experience elsewhere.