Reserved my space back in September for Thanksgiving weekend. Thanksgiving morning drive 200 miles. My space is occupier. I don't care if I land in one space or a other but no one on site to assist. Called the casino, website says its managed by them. Security came and hung out with us. Sat for 3.5 hours before someone made it here. That could assist. Missed my holiday with my family on the other end of town. The head of Security, his name escapes me, came over and introduced himself. Offered us dinner. Of course we took it, we didn't have much alternative.
Went to office this morning. Spoke with a gentleman named Derrick. As I explaining he literally shrugged his shoulders. I stopped mid sentence and asked if he felt what I was saying was irrelevant. He said it was and proceeded to explain that the space I had a reservation for was occupied by a long term rental.
He offered me a 10% discount and referenced that we got fed. To which I replied I feel that sitting here for 3.5 hours was worth more than a 20 dollar discount. He asked what I wanted ...I responded half which he gave.
In the end it isn't the discount, the meal, or much anything else but the "I don't care" that was presented.
I 100% salute we ko pah casino Security for stepping in and assisting to the b3st of their ability. To the gentleman who introduced himself as head of Security, your very arrival and empathy are what customer service is all about.
I will never use this facility again.