We stayed here for the first time last Thanksgiving, it was fun but the service was mediocre at best. We had to basically handle all the activities ourselves. This year was a total 180. We had an amazing experience and it was largely due to Ms. Bailey. This young lady takes great pride in her work and made our experience this year so much fun! I feel the other lady that was working the store could have given more effort, most times there I had to go find her in the office and anytime I asked for help she told me I had to go find another director, seems to me she would help get the services for me, but this was minor. To be honest I see Bailey running this place in the next few short years to come. My family and I are already looking forward to next year. Seems this is going to be our new Thanksgiving tradition!