I contacted 2 companies that were referred to me about a week ago and only Rodgers returned my message. He responded almost immediately and I advised my issue. He asked for a picture of the model and I sent it. He knew immediately what it would take to repair our problem. Told me what and where to get my replacement. Once I received what I needed for the replacement he came out that afternoon and took care of us. Very respectful and efficient work. Will definitely use him for any future problems.