Lesson learned. Cheap prices-you get what you pay for. No respect for veterans or customers period!!! I just left this location and the front desk clerk was so rude and unprofessional. Do NOT go to this location. Horrible customer service and extremely rude service.
I asked about accepting service animals since there were “No Animals Allowed” signs all over the premises. He instantly asked to see my shepherds(service animal- I’m a disabled veteran) papers or I’d need to go somewhere else. I told him my paperwork was as packed in the U-Haul. He immediately told me I had to leave and go some where else. I said technically I don’t need to supply the paperwork, just her service card. Then he accused me of lying and said I have no proof. I said I did, it was in the truck. He again accused me of lying. I asked him what his name was. He refused to give me his name. I said I wanted to know his name so I could report his inappropriate behavior to his manager in the morning. He said he didn’t need to supply me with anything, said welcome to Texas and told me to get out or he would call the police because I’m trespassing. I love Texas but this was the worst experience with a Texan I’ve ever had. It’s 1:30am and I’ve travels from south Florida and saw this place off the highway.!