If I was basing my rating on management's attitude, it would be a 2-Star Review. But the service itself is good. Good price. Safe lot. Friendly bus drivers. The manager Vince was rather rude to me on the phone. Had an issue with the online reservation system not allowing me to pay in advance, which Vince admitted was a technical problem. This issue was going to result in me having to pay upwards of $40 extra. Vince told me there was "nothing he could do about it". A rather shocking statement coming from the manager whose full name and number is the only one listed on the website. Seems like he would be the one person who CAN do something about it. It wasn't until I kept pressing Vince that he offered a solution. When I expressed that I wish we wouldn't have had such a hostile conversation before reaching this solution, he told me that I WAS THE ONLY ONE being hostile. Even if true, that is a hideous way to handle conflict resolution. I will continue to use The Parking Spot because it is a good business. But that was a disappointing experience for sure.