We were looking forward to this trip for 2+ years as we had to reschedule our first planned trip. We watched all the videos on YouTube and IG to get ourselves and our two kids excited. Unfortunately, our experience did not live up to the expectations at all.
The site is BEAUTIFUL and the views are amazing! We were in Dome 1 and the location was great. We hiked nearby trails and they were so fun and the waterfalls were awesome.
Our dome was dirty - cobwebs and dirt, long hairs on shower wall, and it stank so badly the entire time we were there inside the dome.
There was no virtual reality set as shown online, no fire pit spot on the side of the dome as shown, no s’mores welcome kit as shown (not a big deal at all, but we didn’t purchase the stuff for roasting s’mores because it was shown to be included) only 2 outdoor chairs (not 6 as shown online), and the hot tub was so dirty my daughter asked if it was filled with milk. The electric outlet outside for the lights was a huge hazard and dangerous to plug in.
We filled out the survey with this feedback after our stay and did not receive any response.
For the price, really disappointing. We’ve stayed in places priced comparably and had much better experiences. Not worth the premium price when there are so many other places with beautiful views in the area.