My bf and I decided to book a one night stay in one of the cabins for new years eve. We drove 3 hours to the mountains and when we arrived, we realized there was no one there to assist us with the check-in. We called the number and left two voice messages. We decided to ask some people who were outside setting off fireworks about the check in process. They told us we should've received a code for the door in our email. I checked all folders, but there was no email. Finally, after 45 minutes, we received a call back to find out that the cabin we were supposed to be staying in was booked. Adam said he would call us back. When he called back, he informed us that he could "maybe try to get someone to clean the other cabin, but it would take around 3 hours before it would be ready." This would've gotten us in the cabin around 9pm. We asked if there was another available cabin to stay in and they said no. So we asked for a refund and he honored the refund and we're now driving 3 hours back home. This ruined our plan for a relaxing new year's eve in the mountains and was a total waste of gas and time. Do not book through the Camp Spot app. Apparently, they do not accept reservations through that app.