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Bear camp (Panoramic view cabine TN) . We were so excited to stay here for my wife’s birthday. Things went south rather quickly. On our way to the cabin we encountered many steep hills and roads that our SUV had no problem climbing. When we reached the driveway the cabin was at the very top of an icy and snow covered hill. Not even halfway up the hill we started to drifting and there was a ditch that is so steep and no guardrails. We had our 3 year old daughter with us so we were scared for our safety. Being so far away from home (3 states away) we didn’t know what to do or who to call (were tourists). We called the “Bear Camp Cabin Rentals” number to try and reach the host and told the lady what we were experiencing and she didn’t show any empathy towards us. She was rude and after doing nothing for us but suggesting we “just walk to the cabin” “leave the car there “. It was 7 degrees, we have a 3 year old and suitcases, food and water to carry. She never called back. When we called the next day to see what they would like to with our car since now we’re stranded and vacation ruined, she continued being rude, did not apologize for the inconvenience, didn’t accept our request of a later check out time (because of the situation).
Luckily there were people staying in the cabin across from us. We noticed they had a large truck and jeep. We had no other options, most of the tow companies were too far away or closed. We asked the neighbors if they would be willing to help and they were the sweetest and nicest people because they were doing us a huge service. The lady staying there said her host contacted her and warned her about the weather conditions and recommended to have a 4WD vehicle. Also offered they arrive a day early to avoid the snow storm, etc. Clearly each cabin is privately owned and we had a different host because we were shown no hospitality. Worst costumer service ever. They sure know how to ruin such a magnificent Mountain View.
BE AWARE THEY DONT CLEAN THEIR PRIVATE DRIVEWAY WHEN SNOWFALL. They told us that the government is supposed take care of that but I don’t think so they clearly has a sign that says private drive right at the beginning of the hill. This could be prevented with just a message from the host warning us about the conditions of the driveway.
