By:
Submission
We're Owl's Roost Campground and we've been a unique camping area here in Goodlettsville, TN, since 1980. We believe in providing a safe and inviting experience, offering amenities such as a laundry room, electricity, running water, and a general store. Our mother brought the campground 40 years ago and we've been family-owned and operated ever since. We're looking forward to growing our business to continue to serve Goodlettsville and the surrounding communities. We'd like to personally invite you to visit us for great year-round camping, live music, access to propane and electricity, and short or long-term stays.
I love the location of this campground right on the plateau at the top. There's a shell gas station right Next door for supplies, and you're only 20 minutes from Nashville or 20 minutes from the Kentucky Downs casino in Kentucky.
We stopped at The Owl’s Roost Campground at the end of July in 2022. First, let me say that I 100% agree with the reviews which describe the service from the owner as “above and beyond”.
One of the owners is also the park manager. She was extremely friendly and provided excellent customer service. If you are looking for a park that has a pool, miniature golf, or a hot tub for twice the price, keep looking. ***If you are looking for a park that provides a quiet, friendly atmosphere and has exceptionally clean restrooms and customer service for a reasonable price, this is where you want to stop. ***The owner and the people at the park make you feel like family. We plan to stop every time we come this way.
Another perk is that park is extremely close to I-65.
Terrible experience! On our way to Ohio. We stopped here for the night. Called and booked with the lady who complained the whole time about her job. Said it was the worst job she ever had.
We booked the last spot according to her. It was number three.
We arrived after dark around 10:30. When I say these spots are tight, I mean they are tight! We have a 40 ft with three slides. Good thing my husband is very good with the trailer.
Once we were parked there was no place to hook up water or sewer.
We looked for over an hour. The only spots were on the opposite side of our sewer tank so that's impossible because it's not going to drain. And the water was right next to the sewer. The person who was hooked up to it had a splitter on it. And there were already two hoses hooked up. So no water for spot number three either.
Of course we're exhausted. We only have electricity. I walk up to the office and there is no emergency number to call. I called the number I made the reservation with and there was no answer. Just voicemail.
By the time I get back to lot 3, the electricity is throwing out in error code. We have a surge protector and it's basically saying that it is not grounded and not safe to be connected to. So three strikes and we were out of this place.
I left a message about the incident as they charge $65 with fees for this experience. No one called me back.
I called them back two days later. Spoke to a lady who told me she couldn't help me. Then she put me on the phone with her boss. I explained the situation to him. Calmly. I told him I had video documentation of all of the issues. He told me he would speak to his wife. Apparently his wife is the boss and makes the decisions on the refunds. He said he would call me before the end of the day.
I'm writing this review because he never called me back. Nor did they refund my $65.
This place is quite run down. You can see there are a lot of full timers who just don't care. It is very dark. And there are no amenities. All of that is okay if you charge $30 a night for someone passing through. But for $65 and there's no sewer or water? That's absolutely unacceptable!
Stayed here for about 6 months for work. The management had changed just before we came. Amanda and Sherry are both very sweet and hospitable. Park was always very clean and the facilities were always kept very clean and quiet no matter the time of day and the prices were the best around! I definitely recommend this place as a quick stop or short term home away from home
