Lazy Days

I have had an RV of sorts for nearly 20 years and I must say that my experience at Lazydays in Waller was quite exceptional. In particular, our service advisor, Richard Tran, was not only knowledgeable but his communication skills are unsurpassed when comparing my previous experiences at other service centers. I have always had to BEG for updates at other centers, and that was if I was lucky enough to get a real person on the phone. Richard has been so forthcoming, keeping me apprised of my repair status. I had major repairs that required the removal of 2 slides and the replacement of one of the slide floors, among other issues. Richard was especially talented in negotiating with insurance adjusters as well as extended warranty managers. This service center is not the cheapest but they work hard for you every step of the way. Finally, just before our initial trip after a couple of months in the shop, one of our slides would not open (not one that was worked on). They agreed to look at the rig on the way out of town and after 30 minutes, one of their service techs found a sheared pin that was at fault. We were back on the road after a gratis repair! I highly recommend the Lazydays service center in Waller, Texas.

We have never bought from RV dealership before but this has to be the worst. Let me try to summarize quickly 6 month experience. Found used rv that fit out criteria but we were 1000 miles away. Hired inspector to go thru rv. Accepted rv assuming punch list would be completed. It would be 3 weeks before we could get there. When we arrived not one thing was done ahead of time. The first night out the washer leaked and the front ac went out. They did make that right when we return Rv the next morning. We were 4 months getting registration. But the BIG problem is deception. We were told new batteries were put in May 2023. Nope found out today those batteries were dated 12/2021. There is NO one left at dealership from our original experience so hopefully that’s a good thing. Buyer beware