Made reservations for two nights. Tried to cancel reservation on the day of arrival, because I was admitted to the hospital. Tried to call several time and could not get through. Sent an email and did not receive a response. This morning I get an email thanking me for my stay.

Follow up, I received an email this morning from the GM apologizing for the lack of communication. Jade issued a full refunded and offered a 30% discount on our next visit. Thank you Jade.