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Trudy McDonald

11 months ago
1/5

Campsite: Sun N Fun RV Resort

There are not enough negative words to describe the disgusting low level customer service displayed by General Manager Tawnia Bloom. We have rented a spot for the past 6 months, were invoiced for and paid over 9000.00 in that time. Today, before we were hung up on by Ms Bloom, she threatened to have the police called to physically remove our trailer that is paid up through Jan 1/2024 which we showed her on our invoice. Tawnia Bloom states her "system" (the same one that sent us the invoice paid through Jan 1) has our reservation ending Dec 27/23. So despite admitting that the system is faulty we were forced to pull the trailer out of the lot...even though we have paid through Jan 1/2024. That is quite a racket..charging a customer for more days than they are actually allowed to stay in the park then threatening to call the police when challenged with the accuracy of this information. What seems apparent is this business is about a money grab..as the conversation went on Tawnia Bloom went on to say that the rate we were quoted today when we called customer service to extend our stay was incorrect and since it was season the rate would be significantly higher..and now suddenly the appearance of the trailer was brought into the conversation...funny enough that has not been mentioned prior to today. Folks..if you want to spend alot of money and be treated with complete disrespect..this is the place for you..If you are wise, take your money elsewhere..There are many other very nice parks that will not cost you nearly as much money or fraudulently bill you for a stay that is shorter than what you paid for...RUN

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