Visited with a small group of friends this past weekend and we got a spot at the Horse Camp. After being there for a few hours with no sign of anything off, two camp managers came by and told us that since we didn’t have a horse, we needed to leave immediately. The woman was very hostile right away and kept saying there was a sign and we should have known. They insisted to stay and wait till we were gone, even though we had four tents and quite the task before us. I had to diffuse the camp manager and insist that we did not know about that rule and would leave soon.

It was quite upsetting for my group to get such a hostile confrontation as we are a very kind and understanding group. It saddens me that they assumed we would be hostile towards them, perhaps that had that happen in the past which I can understand. But they initiated all hostility which was quite unwarranted. As someone who has worked a lot of customer service and hotels, this is not how you do it. If this is happening so much, don’t let people reserve without some confirmation they are bringing a horse. Plus they are not giving any refund, which makes no sense as we were gone by 2pm.

I hope they learn to not assume the worst in people. None of my group, who are local, will be interested in ever being customers for them. Future customers be warned.