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Taylor Rodriguez

1 year ago
1/5

Campsite: Sequoia RV Ranch

Called 5 days before our reservation and were told we could reschedule our reservation for another weekend due to unexpected rain and not lose our deposit. When we called back with our next available dates we were told a different story that a manager was going to have to be asked. We received a voicemail later stating we were welcome to still come up and enjoy our reservation however they will not be honoring what they originally told us about rescheduling our dates. Poor communication on this parks end, dont tell customers something that your not going to honor, were now out $180 after booking your nicest camp site and dont even get to enjoy the campground because we were under the impression we could reschedule due to you telling us we could. Poor communication, fast / loose / shady customer service. Our friends and I will not be making reservations to camp with you ever again.

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