Terrible experience unfortunately! I never write bad reviews however, I thought it necessary as to warn others who make make plans to stay here and count on a bed for the night. It started off we reserved a room for 2 nights and I noticed no confirmation was sent to email. So to be sure, I called and they told me they have a known issue with their system that they have heard the same from other customers. But they said they saw the reservation and confirmed that we were good and have the nights we reserved. I double checked with a call the day prior just to make sure they still have us to come in for the next day with the reservations and they said yes, they are expecting us. We arrived around 5-6pm on a Thursday to check-in and the office door was locked. Note on the door stated open from 9am-2:00am. and if no answer to call. We called (several times). No answer. We waited for an hour and others showed up as well for their reservations. No answer for them either. It really put us in a bind for our trip plans. We went to eat dinner to give some time and thinking perhaps there would be someone there in the office afterwards. No luck. Another family was also waiting outside the locked office hoping someone would answer to their reservations as well. I have never had a hotel do this to me so I pretty much couldn't believe a business would do this. Anyway, it ultimately turned out in our favor as we found another room not too far away 2 minutes before their closing time. They were great to work with and we had a great 2 nights stay at that location.