Worst Customer Service EVER!!!! Never ever experienced a business owner who behaved so unprofessionally in a situation that was clearly their fault. Booked a cabin in Big Bear in February 2022. Check in time was 3:00 p.m.. We showed up at 3:00 p.m. and the place was filthy. Obvious it hadn't been cleaned. Called five Star vacation rentals and the lady that answered said the cleaners were 5 minutes away. 2 hours later still no cleaners. SInce we were in the middle of a snowstorm and had already paid a small fortune for the cabin, I decided I had no choice but to clean myself. Again called five Star vacation rentals to let them know and ask for a refund of our cleaning fee. Instead of apologies or or an effort to rectify the situation, the lady at five star vacation rentals immediately started yeling and told us to vacate the property or she would call the sheriff. Recall we are in the middle of a snowstorm in Big Bear with two young children. We had to find another hotel at the last minute. I'm still waiting for my refund. Terrible experience never rent a place managed by five star vacation rentals!!!