I am not the type of person that would want to write a terrible review about a business as I know that there is a lot that goes on behind the scenes that can be difficult to navigate these days, however this situation has gone on for far too long!

I booked a family reunion with Mary Griffin (group manager) well over a year before the reunion. She was always very difficult to get in touch with either by phone or email.

I was very patient with her the entire year as I wanted this to be a positive experience for the 80 people I had booked. I did my best not to get frustrated with the lack of response as she was always helpful when I finally did get in touch with her however this is where this took a turn. My daughter had to cancel 5 days before the reunion due to her daughter being taken to the ER and at the time she cancelled she was told that she would only be penalized the deposit. However, she was charged the entire 3 day stay.

I was told per the 18 page contract that she would be charged "per the contract" which is understandable EXCEPT I had another family member that had to cancel just a few days before and was only charged for the deposit because the front desk person made a mistake. Not my fault or my problem.

I contacted Mary to see if there could be an exemption made and she stated she could possibly get a one night refund which I was not ok with but it would be better than nothing. She stated that she would be getting back with me in few day which she DID NOT. I emailed her twice and yet NO RESPONSE again.

I finally called the general manager Adam Fountain and explained the situation to him. He stated that Mary

would MAKE IT RIGHT and would get back to me the following day which she DID NOT! Again, I had to reach out to them and spoke with Mary who is unwilling to refund my daughter for her stay because she just decided not to and for no other reason.

Finally, I was told that Adam would return my call today and of course no phone call I left him a straight forward message that I would like for him to call me at the end of business day but NO!! Please do not give this place your business as they are TERRIBLE to deal with or get any respect as a customer!!!