The description of the campground was not adequate. It is located literally feet off of the 55 freeway in Memphis, and so loud that the campground owners put hearing plugs in the welcome kits. There’s no place in the campground that we could escape the noise, it was intolerable. The office was closed from 12 noon until 3 PM for lunch. We tried to cancel because it was just not a place we wanted to stay and could not reach anyone at the campground. Supposedly, KOA has a one hour satisfaction guarantee but this one refuses to honor it. The attendant said they would refund our deposit because we tried to contact them, and they were closed for three hours, even though 1 o’clock is the check-in time. I called the manager today and she rudely informed me that the attendant didn’t know what she was talking about. She said they put the ear plugs in there for the tent campers. I would never stay at this campground and would not recommend it to anyone else. If anyone is thinking about staying here give it a second thought unless you don’t mind such a loud freeway noise that you can’t sleep. We have stayed at any other KOA’s and they have all been great, this one is not what I would consider up to KOA standards. Nov. 17, 2023