HORRIBLE EXPERIENCE AT PONDEROSA!!

My family and I have been to may Thousand Trails camp sites and have never had a trip like this one! Booked a cabin. BIGGEST MISTAKE EVER!!

When we arrived, we were informed that the playground area was flooded and closed with caution ⚠️ tape. None of those things were true. Even the pool was off-limits to the kids.

In the morning, the electricity and gas were abruptly shut off. We were met outside by someone from the property, and informing us sounded very annoyed that the electricity was shut off and didn't know when service would be restored. Strangely, the gas was also shut off. Leaving us with no way to cook breakfast. Eventually, the gas and power were restored, and so we continued to press on for my grandson's birthday. He was starting to feel as if his birthday vacation was falling apart. He decides to play his favorite country songs at an appropriate volume level. He's only 9 years old to cheer up, and he gets approached and scolded by two ladies from Ranger Station. He is told he is disturbing the peace, and his music is too loud. At 4 pm!?? So he can not play in the playground, can not swim in the pool, and can not even play some music for his birthday.

Some of the members in my family decided to approach Ranger Station and requested to see the Quiet Hours rules. Their Quiet Hours states 11 pm to 7 am, the brochure they provide after you pay states Quiet Hours 10 pm to 8 am. We were not violating these Quiet Hours.

I recommend steering clear of this place. My family and I felt unwelcome and harassed. The worst part is that my grandson felt so sad and disappointed that he chose Ponderosa to spend his birthday that was ruined.