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1 year ago
1/5

Campsite: Siesta Bay

If I could give zero stars, I would. BEWARE of this place and Sun Outdoors/Sun Communities, the owner. In the past 30 days since Hurricane Ian, I have never experienced such inept customer service and poor management anywhere or about anything as I have now at this place. You can tell a lot about a company by how they operate when the chips are down, and this company and RV park are a complete FAIL. I will avoid doing any business with them at any of their many parks in the future. Their communication has been nearly nonexistant, even before the hurricane. Now it's crucial that they be updating us, even if the update is they are assessing, working on XYZ, etc. Their problem-solving abilities are nonexistant. This is a multi-billion dollar international REIT, so it's clear where their priorities are - not with the residents. We have had a family place here for 30 years but will not return. 900 some units at this park, and most are either walking away, turning over title, or sitting in limbo waiting to hear what's going on. The county process, FEMA and insurance have all been basically very difficult to navigate and get direct, factual answers on, and the park "management" has only added to the problems and offered no help to navigate these complex things, like others RV and mobile home parks have. This is just inexcuseable for a company this size. I hope it is never rebuilt and should be turned into nature preserve. Maybe that would honor the man who died in the Hurricane instead of some unsuspecting purchaser living in his spot?

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