We were a late check-in (6 pm) so office was closed and unfortunately did not have access to restroom and showers due to lack of communication. We had a premiere site but fairly unlevel and just across a wire fence from a homeless tent. Was very quiet until 3am when sprinklers came on which hammered the side of our RV. This was mid-Oct so very unexpected. Office did return call after second time of leaving a message. Was very polite.