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nicole lara

2 years ago
1/5

Campsite: Stanislaus County Park Modesto Reservoir

Been going camping here the last 5 years and until this weekend, we have never had a terrible experience. And considering going else where. We understood check in was at 4pm but wanted to see if we would be able to check in early because we have done it every years. The staff at check in hut stated the previous person has no checked out since it was only 1:30pm. Which wasn’t an issue because it wasn’t 2 yet since that is checkout time. It didn’t become an issue until the staff said he was in San Fransisco working and hasn’t packed up his belongings yet. When 2pm came we asked if we could at least go sit in day parking area because we are from out of town and have nowhere to go. They wanted us to pay for day parking even though we already paid for camping for 3 days. Once we were finally let it we just had to wait for the previous person to come back from work. The park supervisor came and talked to us and kept insisting that he would be back by 4pm. 530pm comes around and the guy finally shows up. The way the staff dealt with the situation was super unprofessional and they were all being rude as if it was our fault this situation happened. This is one way to lose a very loyal customer

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