Booked a cabin in Big Bear in February 2022. Check in time was 3:00 p.m.. We showed up at 3:00 p.m. and the place was filthy. Bathrooms were recently used, half soap in the shower. The kitchen was filthy with dirty pots and pans in the sink. The beds were recently slept in by the previous guests. Called five Star vacation rentals and the lady that answered said the cleaners were 5 minutes away. 2 hours later still no cleaners. My wife and I decided we had no choice but to clean ourselves. We called five Star vacation rentals to let them know and ask for a refund of our cleaning fee. Instead of apologies or an effort to rectify the situation, the lady at five star vacation rentals immediately asked us to vacate the property and called the sheriff. This in the middle of a snowstorm in Big Bear with two young children. The lady at five Star vacation rentals insisted that the sheriff was on their way. We had to find another hotel at the last minute. I'm still waiting for my refund. Terrible experience never rent a place managed by five star vacation rentals!!!