I would give them 10 stars if I could! Our experience was a 10 out of 10 from start to finish! Our chalet was gorgeous and beautifully decorated with EPIC views of the mountains. The beds were beyond comfortable and the hottub was the perfect addition! We were able to cook meals with the fully stocked kitchen. Plus they have 2 living rooms so we could watch multiple games during March Madness. My sons (a teen and a toddler) loved their room with the hidden playroom attached and the arcade games were a huge hit! All around wonderful time and I would recommend to anyone traveling to the Smokies!