Booked to stay and needed to change our route due to fires obstructing our journey. Gave them 10 days notice of wanting to cancel and there was absolutely zero flexibility on the extremely long return policy (30 days). Lots of things changed due to the weather which was entirely out of our control, with a young child we were not willing to take the risk, and there was zero compassion. They’ll just take your money. Only book if you’re absolutely sure you can go (we would have done had it not been for the unpredictable nature of fire season).