My family has held a membership here at Beachwood/ Sun retreats for years. This year they raised our yearly fee and they have the audacity to tell me they don't send invoices anymore for the yearly fee. They have been "constructing" on the adult pool for months with no date or idea of when completion will be. Since Sun Retreats has taken over, the quality of customer service has SUFFERED. It's too bad they've turned this beautiful place into a place of corporate baggage with no regard to the patrons who pay their bills. Do better.