This place was filthy! The cabin was way beyond rustic. Mini tv broke no channels. Mini fireplace equivalent to 100 watt heater not 1500 watt and in mid November. The cabin would be fine rustic but not dirt and dust all over. And original slice of foam for mattress, really! Shower/ bathhouse disgusting. So nasty didn't want to use bathroom. Booked to stay over for 2 nights for Polar Express. We didn't stay. After reviewing our accommodation la and bathhouse went back to office to address the problems but office closed and no answer on phone. If you cared about your business you would have responded to my email I sent to you after driving back home for 3 hours. Please do not stay here unless they improve . Every other campground was full except Ela and we were the only ones there. We arrived late (5:15 pm ) for getting to polar express so we quickly checked in, went in cabin changed clothes and then stopped at office to address about not staying but nobody in office. Stopped to use bathhouse and that made our decision no way on staying in this mess. Immediately after polar express (6:30-7:00 ride) we returned. Still nobody in office so grabbed overnight bags and headed for home. Greatly disappointed!!!!! It ruin my trip with my daughter. Tried to find other accommodations but nothing really available so drove home. Arrived home around 2:00 am so exhausted next day from driving back under unbelievable fog and quickest route home was through Smokey mountain park. I tried contacting Ela Campgrounds twice before posting such a negative but true review. No response from them. Listen we have a rental cabin in pigeon forge that's beautiful and super clean with great mattresses etc. it's sad to think for only 60.00 more a night you could experience a getaway like it.. I would have gladly paid it to enjoyed and created wonderful memories with my daughter. Shame on you Ela Campgrounds for offering such poor accommodations.