We had a check-in time of 2:00 pm, the office was closed but there was a note on the door that said a welcome packet was in the file holder next to the door, but there was no welcome packet. A number was listed to call with questions but no one picked up. We saw a gentleman working near the back of the camp ground so I asked if he worked there. He said he was the cable guy but he did have the private cell phone number for Casey the manager. He gave me the number and I called over and over because it said voice mail had not been set up, so I called about six times in a row and Casey picked up. She acted like she didn't recall our booking but finally told us to go ahead and set up our tent on the site the reservation designated. My wife went to use the toilet in the women's restroom but it was stopped up with feces and urine. She did find a toilet that was unstopped and used it. The next morning before check-out we went to take showers. We both had hot water for about 2 minutes before the water turned cold. We never saw anyone from staff or management the whole time we were there because the office was always closed. A very unsatisfactory experience. I would not recommend this facility to anyone.