Did not stay just called RUDE customer service, reservations are no use per clerk she uses the website to let her know if someone MIGHT arrive. Booking a room does nothing, you'll have to show up with a 50/50 chance of getting a room clerks words.. and she is not the owner and there's not a way to speak with the owner... all this happened over the phone AFTER my attempt to ask what the latest time is to check in she kept saying check in is at 3 pm and check out is at 11 am I told her ok thank you told my husband she didn't seem to understand my question my husband called and was hung up on. .. so good luck in person! I wish they had a way to not leave stars.