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Kaleigh Bascom

9 months ago
1/5

Campsite: Yogi Bear's Jellystone Park of Western New York

We had a horrible experience last summer. It was towards the end of summer and they were “out” of a lot of things. So many of the staff were unprofessional, one even picked on my kid waiting for a kayak. They were out of gel for the blasters, lights were blown in our cabin, they were out of shirts to tie die and were told we could leave and go to dollar general about a half hour away to go get some then pay to dye them. It was like they were already shutting down for the season but it was only Aug 20. This is a small fraction of what was wrong. I brought all the issues to the attention of the general manager who said he would come back later that day and make things right. We never saw him again. Never got anything in the way of making it right. I even wrote him a long letter after the fact detailing everything and asked him to please reach out to me. I never heard a word. We will not be going back again.

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