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joe cusimano

10 months ago
1/5

Campsite: Black Rock RV Village

CAMPER BEWARE:

I made a reservation for this park last November. They required payment in full at the time of reservation so I paid the whole amount $166.55 with tax. Unfortunately we were not going to be able to make it so I called them to cancel the reservation 6 days prior to our arrival date. There was no answer in the office and the answering machine said their office was not open and to leave a message. I left a message with my name, number and advising them I needed to cancel my reservation. I did not receive a call back and after 2 days I called again and spoke with their manager who advised me since I'm cancelling less than 30 Days in advance my deposit is forfeit. I was told "it was in the email you accepted". I told him I had no problem paying a cancellation fee but not forfeiting the entire stay amount. We went back and forth and he said the best he could do was reschedule me for another stay and they would not be refunding any of my $166.55 that I paid. Shame on me for apparently not reading the fine print describing their predatory cancellation policy

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