I wouldn't recommend this business. I left more exhausted then refreshed due to their poor customer service, lack of amenities and inflated price.

Update: The business has responded, but instead of addressing the issues, they are making baseless assumptions about my grievances being related to other guests, which is entirely untrue. To clarify, the problem was not noise from other guests but rather the consistently poor customer service from all staff members I interacted with, coupled with the lack of amenities despite staying in a queen suite, and an exorbitant price tag of approximately $500 for just two nights. This supposed spa retreat felt more like a camping experience gone wrong.

When I requested a trash bag for the queen suite I paid for, the staff's response was dismissive and mocking. Celebrating my birthday with my boyfriend, we found ourselves playing card games in the main lodge during a snowfall. When I inquired about starting a fire for a cozy atmosphere, the staff treated it as an inconvenience. The person who checked us in saw us during their smoke break and casually mentioned not completing necessary paperwork during our check-in that they forgot to do.

Navigating the unlit pathways at night was challenging, and the staff's indifference added to the overall unpleasant experience. The somber and rude attitude of the staff was consistent throughout. The total cost for this subpar experience, amounting to around $500 for just two nights, was unjustified. Everything within the facilities, from the low-pressure showers to the absence of trash bags in our suite, felt disappointingly cheap.

Notably, the spa even charged $3 per towel, adopting a subscription-based model for something as basic as towel usage at a spa. Ironically, there was a basket in the lobby with towels left by guests for free use, but they were visibly dirty and stepped on in the mud. This neglect raises concerns about hygiene, potentially exposing users to health risks such as staph contamination.

This was my first trip to Breitenbush Hot Springs Retreat and it was my last.