A let down

For starters poor communication. Treesort implies that it is a resort....most of resorts you can actually communicate with someone on staff if there is an issue. Secondly not for a family. There is an “ax range there” that isn’t mentioned in the ad. So there are random blades and axes in the common areas just laying on the ground; not ideal for families w young kids. The neighbors were having a party and the walkways next to the cabin are shared so my kids got to experience a woman walking around in a thong and T-shirt. The stairs are not slip resistant so I fell down the stairs carrying my luggage since it had rained. (picture of my arm posted since I fell so hard down the stairs). I texted to the rep through the app about a lack of towels and linens and he responded w a short random voicemail and didn’t fix the problem until my 3rd attempt to reach out over 24 hours later. I really feel that the overall listing was very untrue to the state of the cabin. It said it could sleep 6 and we reserved for 6 as Vrbo requires you to put how many people w ages. When I asked where the other two slept (due to lack of beds) he said the couch. However, the couch pictured in the advertisement is a different couch that what we had in our cabin and two people can absolutely NOT sleep on it. Not even children… it is a very small couch. Took pictures… The one in the advertised picture of the cabin is a double recliner where two persons could sleep and extend their legs while the couch in our cabin did not allow for sleeping on the couch as it is sooo short. Also there were not enough linens or pillows for six people yet it was advertised to accommodate 6. Also there are four cups not six. There are three dinner plates not six. Four towels not six. The cabin was advertised for six people. We finally did get six towels the last day, but still…. No blankets or pillows for those supposed to sleep on the couch. The advertisement said linens were provided and it said there is “anything you need to provide a full meal”. It seems like it is meant to be for four people and for parties and made the whole experience a let down for sure, especially considering the price point. We paid over 600 dollars for two nights with a total lack of furnishings. You need to consider changing your listing to say it sleeps 4 people not 6. Because it is furnished for four, unless you provide plates, cups, blankets, pillows, and sleeping for six which is what is described in your ad. Also, do not advertise it being for families as it is clearly not, with axes on the ground and a ladder to get to the second floor not stairs. On top of that the last day, when we finally had enough towels…. The electricity and water went out. So my husband had to get out of the shower with soap on him; half showered. Yes, not family friendly and false advertising….not safe, not stocked or furnished for six people to eat to sleep comfortably. Also should note that you must climb a ladder to get to the second floor not stairs. Also there are shared walkways to the cabins so it really does lack privacy as our neighbors had to repeatedly walk by our door on the way to their treehouse when they were having their party.