I wouldn't deal with these people even if it was the only place to stay Not compassionate or understanding. I was calling not for a refund but to simply state my mom had just passed suddenly and we can’t make it to the resort. All the office said very rudely well your not getting a refund. Not im sorry to hear of her passing or anything of compassion. I told her im not calling for a refund and before i could finish saying anything else she hung up on me.