I haven't actually gotten to stay at this location yet and after the experience I have had, it won't be happening. I had booked a room for the end of June but in May, we realized we couldn't come. I canceled the room on May 3rd but didn't receive anything so called and canceled again on May 11. That time I received a refund of my deposit minus their 20% fee. At the end of June, I was charged for the canceled room. I called again, he said he cancelled it but it was an error on the computer. Received a refund for the room amount the next day. The next weekend, they charged me for the whole room amount again. I have called once again but have not received a phone call back yet.