We overlooked the fact that late check ins are not allowed and didn’t get in touch with the manager about it in time for our arrival. We found a place in spokane and then made it to Chewelah the next day. The owner had genuine sympathy for us and reached out personally to talk about what went down and offered to hear any input I have. I appreciate this level of customer service, she made sure we felt heard. Chewelah is a beautiful place and this motel has everything you need.