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Isabelle Mongrain added a total of 0 Campsites
Isabelle Mongrain posted a total of 3 Reviews
Very rude manager. We were on our way and she asked us to arrive befor 5 pm. We were in Mexico, had to cross border controls and had been driving for 8 hours. She said "well after 5 pm you will park on dry camping" ok then, you will refund me the one night? "no I will not" with a bad attitude. We paid upfront, and no refund was given. They don't give a hoot about you just want your money. If you want to go there, show up befor 5 pm.
Very rude manager. We were on our way and she asked us to arrive befor 5 pm. We were in Mexico, had to cross border controls and had been driving for 8 hours. She said "well after 5 pm you will park on dry camping" ok then, you will refund me the one night? "no I will not" with a bad attitude. We paid upfront, and no refund was given. They don't give a hoot about you just want your money. If you want to go there, show up befor 5 pm.
After being on the road for more than 8 hours, we were looking foward to park our rv and relaxing. We were supposed to go to another RV park but they refused to let us in after 5 pm. We called Casa Del Valle and they welcomed us with open arms. We went to the office the next day and we were greeted with smiles and good humor. She offered us a monthly special, which we took. I thank you very much for offering us this special and allowing us in after hours so that we could relax and enjoy your friendly community.