Making reservations is frustratingly outdated. You can't check availability online; you have to call and walk through the calendar day by day to see when the facilities you want are available. The call has to be made by the active duty member doing it, not a family member that will be staying with them, which is extremely frustrating. They're only available for calls during business hours in Alaska. After they have made your reservation, they make no contact with you to confirm your stay--not even an automated email. So if, for example, you end up on military travel orders with short notice right before your trip, and you forget to cancel your booking, you will not get any notice from them that your reservation is upcoming. They just charge your card when you don't show up. They have zero concern for the reason that you no-showed and they also refused to pass along to the fishing charter captain that I was out of the country, so I got another set of missed calls the night after my check in from the fishing captain wondering where I was. When I go back to Seward next summer, I will book with a facility that has better (or any, really) customer service.