I wanted to update my review because the owner of Steel Creek Park and Family Campground reached out and took the initiative to personally call me and offer a refund for the night we didn't stay because we left early, and also they refunded us the lock fee. They also apologized for what happened, and said the owners and usual managers were not there during our stay (sorry I thought I had talked to the owner when we left early). I really appreciated this a lot, not many places will do this, so wanted to update my review accordingly.

I would still really recommend NOT giving up your locked site to accommodate them if staying here. If you do move to accommodate them, get in writing where your new site is so there isn't the mix-up which occurred to us.

I do appreciate the really excellent customer service by the owner, so despite this negative experience, I do hope to stay again, but keeping my locked site :-)

Previous review:

Steel Creek campground is not honest and just wants your money is my experience of this past weekend. It short summary I tried to help them out by moving from my locked site and they lied about another site being available and left me in an undesirable site .

We are very seasoned campers ( camping multiple times every month) and this was the worst experience we’ve had.

We have a 9 month old so I knew we needed a site with shade, near bathrooms etc just to make things pleasant. I booked well in advance and called to ask which sites have shade. They told me BP5 is a very nice site by the water and shade and so I booked this site and paid the lock fee in order to have the site.

The afternoon of arrival they called and asked if the Girl Scouts could use our site. I said I needed a site with shade but would be okay moving as long as our site had shade. The told me we can stay in BP1 which has shade

We arrived and BP 1 was no longer available and they wanted to put us in BP 2 . They claimed it had shade from a small tree ( it did not) they also offered a site very far away from the bathroom which was not ideal with our daughter .

We ended up taking the sunny spot by the bathroom because I was in the area to run a race and leaving to go home didn’t make sense. But I regret not just turning around and demanding our money back after being stuck in this site. It was a miserable weekend and we left early. I essentially paid 110 dollars to be miserable. And it is really frustrating because we booked so far in advance to have shade for our daughter.

The worst part was the attitude of the owner. When I went to complain he made every excuse under the sun and was smiling and laughing at me. Clearly all he cared about was his money.

I hope everyone who reads this will put their business elsewhere.