I’m very disappointed in American Eagle. I RARELY buy clothes for myself, and especially over priced jeans. But I needed more and I thought why not treat myself. I tried some jeans on and one particular pair fit me so well but they were too long. So I needed to buy the “SHORT” fit. But they only sell that fit online. Which that itself is ridiculous and so frustrating. These days it’s so hard to find pants that aren’t way too long and shaped for petite sizes. The fact that I have to order them is so annoying. And typically, I just skip ordering online to avoid the hassle. But this time I decided to order them online IN STORE. I bought a few other jeans that fit me as well. When I was checking out, I explained to the girl that i wanted to order this pair of jeans, but in SHORT fit and delivered to my house. she said okay and proceeded with my purchase. But i literally had to ask her if she needed my address??she never even asked me. and then she was like “oh yea okay.” and then i gave it to her. and even confirmed it. I gave her my rewards account, etc. After my purchase she said that pair of pants should arrive at my house in 5-7 days. 9 days go by and i still don’t have my pants. So i call the store. they look me up. and turns out SHE NEVER ORDERED THEM. and at this point, my receipt is gone. So they send me to this customer service line. then they said they can’t do anything about it but make an incident report. I then call the store the next day, and they said i should be able to get my pants if they “return” the amount i paid and then i just order them again. So i went to the Clackamas Location, because it’s closer to me and I explained my situation and the worker looks me up and turns out the pants that i ordered are just “out of stock”. so she returned the money to my card. this whole experience was so frustrating. I am super upset how my situation was handled. Each of the people that I spoke to, especially in person, were rude, didn’t care about my experience and just needed to move onto the next customer. I wish that I was taken care of much better. and honestly I really wanted those jeans. Out of my whole order those were the ones I really wanted. I mean at least I got my money back. But now I don’t think I’m ever gonna spend another dime at American Eagle.