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Dora Gray

11 months ago
2/5

Campsite: Huntington / Fox Fire KOA

The people assigning camp sites at this campground could benefit from taking some marketing and business 101 courses.... We recently stayed at this campground in the middle of the week in shoulder season. The campground was maybe half full. They stuck us in a tiny buddy-site wedged between two other large fifth-wheelers. Never did they mention that this was a buddy site that sat right on other camper's front door (and we are not the first to complain about this - READ YOUR REVIEWS) Obviously, none of the campers affected were pleased. So, what did you gain by doing this? Three unhappy customers, one of which, ourselves, will not be back again. Can I suggest that you provide your "guests" with the best site you have available that day within their requested site type? What does it actually cost you when these more desirable sites sit empty....? Nothing! And what is your loss...? Unhappy ex-customers that won't be back and give poor reviews. Something that costs you nothing except a little thought and time could have turned into a glowing review and positive word of mouth, which is huge in this market. I knowingly pay more at KOA sites - have been a very active customer for over four years, but I am starting to wonder if it is worth it when we stay at camps such as this. Maybe in the future you might take a minute or two to ensure that customers are having the best possible experience at your park instead of just going through the motions.

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