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D Ward

2 years ago
1/5

Campsite: Pilgrims Campground

Campground is appears to be a full time RV park alongside a campground. Had a negative experience with the owner. While eating dinner and subsequently enjoying time with a visiting friend, we were interrupted by a person who later informed us he was the owner. Without warning, he circled our campsite with his lawn mower. Mowing included the road (rocks) and multiple areas lacking in grass but dirt and creating a dust storm/asthmatic nightmare. So much dust had settled on my phone that I was able to write my name across the screen. Dinner was a bust as dust settled on our food and had to be tossed. My husband politely advised the person mowing of the issue, asking if he was realized he was creating a disturbance. He informed my husband that he was the owner ànd he had to get it done.

I was informed by the person that checked us in a few days prior (owner's wife?) that assistance was only a phone call away, I called the number a couple times. Messages left requesting assistance for a noise disturbance, dust storm creating a health concern and help went unanswered.

Person mowing/owner later came by to say he was sorry but he had a job to do. He said that 'this little bit of peace and tranquility we were enjoying required maintaining" and that it was "too bad" we were there. Wait. WHAT?? Sorry you have a paying customer?

We were not informed that this disturbing maintenance would be performed during our visit. Mowing could easily have been done after our check-out happening the very next morning. Being the only camper in that section would have simplified mowing and avoided a disturbance. Our safety and we'll being was not a consideration.

Poor customer service, lack of communication, disregard for customer safety, disrespectful attitude and unwillingness to consider customer's needs is why I am giving this campground a single star rating. [See photos]

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