Hoping that I would be able to write a better review, since our initial experience was pretty great. We originally booked a No H/U site for the New Year's weekend but had to change that reservation shortly after. Their internal policy is that you get to move your reservation one time - at least that is what we were told at the time of booking. During that second conversation, we attempted to book a 2 day trip with Full H/U (decided to splurge a little), since the site was available for the weekend of the 17th of February. We were later told that since it was a holiday weekend, it required a 3 day booking (another internal policy). It was at that time that we decided to forgo that weekend and instead chose a dry site for 3 days No H/U in the middle of January. Mind you, these sites are easily the most expensive dry camping sites you will find. The weekend went great, although navigating to the dry sites was a bit challenging when arriving at night since the entire site is all one way roads. Regardless, everythign went fine until we found out that we had another reservation for the February stay. I sent management an email clarifying that it was a mistake since there was multiple reservations made but was told that they ended up honoring the 2 day booking for the holdiday weekend that we though we couldnt book for 2 days. Additionally, they had already charged our credit card for the first night deposit. I understand that people make mistakes, but I called and left a message for the management and there was obviously a ton of documentation on both sides that showed that there was confusion in the booking. The issue is further complicated by the fact that there is sometimes a discrepancy between the online booking and when you speak with a representative on the phone. The facility is wonderful, don't get me wrong, but I just don't understand why I needed to be a scapegoat in this situation. It's unnecessary and leaves a bad taste in the mouth.